Refund Policy

Last updated: February 9, 2026

This Refund Policy explains how cancellations, refunds, credits, and chargebacks are handled for the Clawship platform operated by Anonime LLC, a Delaware limited liability company (“Company,” “we,” “us,” or “our”). This policy is incorporated by reference into our Terms of Service.

1. Subscription Cancellation

• You may cancel your subscription at any time through the Stripe billing portal accessible from your dashboard, or by emailing [email protected].
• Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the billing period expires. No further charges will occur after cancellation.
• Upon expiration of your billing period, your account will revert to an inactive state, your deployed AI instances will be stopped, and your plan will be downgraded. Instance data is retained for 30 days before permanent deletion.

2. Refund Eligibility

2.1 New Subscriber — 7-Day Satisfaction Guarantee

If you are a first-time subscriber and are not satisfied with the Service for any reason, you may request a full refund within seven (7) calendar days of your initial subscription payment date. This guarantee is:

• Available only once per customer / payment method / household;
• Applicable only to the first Subscription Period;
• Not available if your account has been terminated for violating our Terms or AUP.

2.2 After 7 Days & Renewal Payments

After the initial 7-day window, and for all subsequent monthly renewal payments, refunds are generally not available. This is because the Service provides immediate access to compute infrastructure, AI orchestration, and third-party resources upon payment — constituting delivery of a digital service. Partial-month refunds are not provided for mid-cycle cancellations.

2.3 Exceptions — Service Issues

We may, at our sole discretion, issue a full or partial refund or account credit in the following circumstances:

• Extended Outage: The Service was materially unavailable for more than twenty-four (24) consecutive hours due to a confirmed issue on our infrastructure (not a third-party provider outage).
• Billing Error: You were charged in error, including duplicate charges, charges after successful cancellation, or charges in the wrong amount.
• Platform Defect: A verified defect in our platform (not a third-party AI model or messaging platform) rendered the core Service unusable for a material portion of your billing period.

Refund eligibility for exceptions is determined at our sole discretion after investigation. We are not responsible for outages, errors, or limitations caused by third-party services (AI model providers, messaging platforms, cloud providers, Stripe).

3. How to Request a Refund

To request a refund, send an email to [email protected] with:

• The email address associated with your Clawship account;
• The date of the charge you are requesting a refund for;
• The approximate amount charged;
• A clear description of the reason for the refund request.

We will acknowledge your request within two (2) business days and provide a final determination within five (5) business days. Approved refunds are processed through Stripe back to your original payment method and typically appear on your statement within 5–10 business days, depending on your financial institution.

4. Chargebacks & Payment Disputes

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank, credit card company, or payment provider. We are committed to resolving billing issues fairly and promptly.

• Filing a chargeback without first contacting us may result in immediate suspension of your account pending investigation.
• We reserve the right to contest any chargeback that we believe is unwarranted, including by providing evidence of service delivery and account usage to the payment processor.
• If a chargeback is filed and later reversed in our favor, your account will be reinstated. If the chargeback is upheld, your account will be permanently terminated and you may not create a new account.
• We reserve the right to recover any costs associated with defending against fraudulent chargebacks, including chargeback fees assessed by our payment processor.

5. Account Credits

In some cases, instead of a monetary refund, we may offer account credits that can be applied to future billing periods. Account credits are non-transferable, have no cash value, and expire twelve (12) months from the date of issuance. Credits cannot be redeemed after account termination.

6. Price Changes & Grandfathering

If we increase the subscription price, you will be notified at least thirty (30) days in advance per our Terms of Service. If you do not wish to pay the new price, you may cancel before it takes effect. No refund is owed for the difference between old and new pricing for any period in which you continued to use the Service.

7. Service Discontinuation

If we discontinue the Service entirely, we will provide a pro-rata refund for any unused, prepaid portion of your current Subscription Period, calculated from the date of discontinuation to the end of the billing period.

8. Free Trials (If Applicable)

If we offer a free trial in the future: (a) you will not be charged until the trial period expires; (b) you may cancel at any time during the trial without being charged; (c) if you do not cancel before the trial ends, your payment method will be charged for the first Subscription Period automatically. Trial terms will be clearly stated at the time of enrollment.

9. Governing Law

This Refund Policy is governed by the laws of the State of Delaware, United States, consistent with Section 17 of our Terms of Service.

10. Contact Information

For billing or refund questions: